We answer fast
Real people in Austin, Texas handle every message, in English, within one business day. Whether it is an order question, a tracking issue or a refund request, the routes below all reach us.
Orders are processed at our Round Rock fulfillment center within 24 business hours, ship with tracking, and typically arrive in 3 to 7 business days. Payment and checkout are handled by our authorized checkout partner over an encrypted connection; if your question concerns a charge, include the order number from your confirmation email so we can locate it quickly.
Refunds are covered by the 60-day guarantee described in our refund policy. Start by emailing the returns desk, there is no need to call first.
A note on safety: our team will never ask for your card number, password or Social Security number by email or phone. If you receive a message that does, it is not from us, delete it.
This form opens an email to our support desk from your own mail app. Prefer to write directly? Use care@neurosaltsupplement.com or call during business hours.